New Holland


Decades of experience, combined with up to date training and technology

Our service department offers customers the support of highly trained professional staff with thorough knowledge and experience in the agricultural industry.  Each of our Macmerry and Broxburn depots boast fully equipped workshops, a fleet of mobile service units, the latest electronic diagnostic tools and fully trained engineers.

With extended hours during the harvest season we are here for you when you need us the most.

New Holland Top Service

Setting the standard

Setting ourselves the highest standards in quality and service are part of the New Holland culture, part of the New Holland DNA. That’s why we created Top Service, the highest level of personal care: 24/7, 365 days per year. Working in close partnership with the Dealer Network, Top Service is designed to ensure maximum satisfaction to New Holland customers.

Top Service

One number for everybody and for everything:

  • Dealer location
  • Product brochure & enquiries
  • Demos and test drive requests
  • Credit information
  • Service Assistance
  • 100% customers called to check satisfaction for continuous improvement

Top Priority

The New Holland Top Service team, which includes technical experts, engineers from Plants and R&D Centres, parts and logistics specialists, work 24/7 in close partnership with the dealer network, making the most of New Holland’s resources to resolve customer issues quickly.

Top Speed

The Top Service team can source and distribute parts rapidly 24/7 across Europe or call on the engineering and service teams to identify the best solution.

Top Satisfaction

New Holland Top Service is a closely monitored process, with every issue followed until its conclusion, when the customer is back to work and 100% satisfied.

New Holland Service Plus

Peace Of Mind

Service Plus means a greater peace of mind:

  • Professional support by: New Holland Dealers for unforeseen occurrences and SAG, a specialized technical support centre
  • Service Plus means more security: Complete control of your New Holland machine operating cost
  • Enhanced value for your agricultural machinery and thus improving resale opportunities
  • Transfer of the Service Plus policy to the new owner in event of resale
  • Service Plus means more Choice: You can take out a Service Plus contract at the time of purchase or within 3 months from the start date of the manufacturer’s warranty
  • The number of years of additional cover: 2, 3 or 4 years
  • The number of total hours of use per year (or number of bales for balers)
  • Amount of excess payment per repair, with several options available from £0 to £200